Terms & Conditions

JEMINEE LTD (“JEMINEE*”, “we”, “us”) website and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our website. We recommend you read these Terms and Conditions carefully before placing an order. By using our website, you signify your agreement to be bound by these terms and conditions.

JEMINEE* LTD is a company registered in United Kingdom. 

Product Information

The Website is controlled and operated in the United Kingdom and we make no representations that the materials on the Website are appropriate or available in other locations. You shall not use the Website in breach of any laws or regulations of any national, local, state or federal governments or agencies in any country or jurisdiction in which the content can be viewed or retrieved, or in breach of any international treaties or conventions or any community standards, and will not make any use of the Website such that the whole or part of the Website is interrupted, damaged or impaired in any way or for the transmission or posting of any computer viruses or any material which is defamatory, offensive or of an obscene or menacing character or in such a way as to cause annoyance, inconvenience or needless anxiety or which constitutes a violation or infringement of the rights of any person, firm or company. 

Website Content

The copyright in the contents of this Website is owned by or licensed to us, and all other intellectual property rights in and relating to the Website are owned by us unless otherwise specified or the property of third parties offering products for sale through the Website. The contents of this Website (including without limitation text, video, audio, audio-visual material and graphics) may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our prior written consent, except as stated below.

We provide the Website on an “as is” basis. We make no representations or warranties of any kind with respect to the Website or its contents. In addition, we make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and materials published on the Website. Any liability, however it occurs, for any inaccuracies or errors is expressly excluded to the fullest extent permitted by law. 

Written Material Submitted by You

JEMINEE LTD* may monitor communications on the site but is under no obligation to do so. You must not post any material onto the site which is defamatory, obscene or blasphemous, which infringes third party rights or which could in any other way give rise to criminal or civil liability in any jurisdiction. We shall have no liability for any such material. We may in our absolute discretion remove any material if in our view it falls or might fall within the foregoing categories or is otherwise inappropriate. We shall own any material you send to the site or to us, shall not be obliged to treat any such communication as confidential and may exploit any such communication and its contents in such ways as we see fit. 

Competitions and E-commerce

You may be offered opportunities on the Website to enter competitions or to purchase goods or services. In order to take part in these activities you may be required to accept further terms and conditions in relation to the provision by us or by third parties of such activities. You will also have to register with us to take part in such activities.

Your dealings with any third parties including but not limited to merchants through the Website and any terms, conditions, warranties or representations of such third parties, are solely between you and the relevant third party and we are not liable in any way for, and you agree to indemnify us in the manner referred to in these User Terms in relation to such dealings. 

Links

The Website may also contain links to other websites, which are not under the control of and are not maintained by us. We are not responsible or liable in any way for such websites and cannot vouch for the suitability or accuracy of the content of those websites. We provide these links for your convenience only but do not monitor or endorse the material on such other websites. 

Termination

Apart from our ability to terminate the Website or any services provided on the Website or restrict your access to them with immediate effect for your breach of the letter or spirit of any of these User Terms, without prejudice to any other accrued rights, we may also terminate the Website or services provided without prior notice to you where: (i) there is a regulatory or statutory change limiting our ability to provide the Website; (ii) any event beyond our reasonable control prevents us from continuing to provide the Website (for example, and without limitation, technical difficulties, capacity problems and communications failures); (iii) we consider in our sole discretion that you are abusing the provision of the Website or the services provided thereon or are otherwise acting in breach of these terms. Without prejudice to the foregoing, we reserve the right to remove any material on the Website including, without limitation, any user name, email or message board notice posted on the Website which we in our sole opinion deem unsuitable.

Variation

We reserve the right to change these User Terms from time to time, and to notify you by posting the User Terms so changed on the Website. The User Terms so revised will take effect one week after the date of such posting (or such later date as we indicate in such posting). If you do not wish to be governed by the revised User Terms, you must cease to use the Website. 

Assignment

We reserve the right to assign or subcontract any or all of our rights and obligations under these User Terms to a third party. If we exercise this right, we shall name the assignee or subcontractor on the Website. You may not without our prior written consent assign or dispose of any rights or obligations arising under these Terms. 

No Partnership

Nothing in these User Terms shall be construed as constituting a legal partnership or joint venture between you and us. 

Severability

In the event that any term of these User Terms is held to be invalid or unenforceable by judicial decree or decision, the remainder of these User Terms shall remain valid and enforceable. 

Governing Law and Jurisdiction

Use of this Website and these User Terms are subject to English Law which shall exclusively govern their interpretation, application and effect. The Courts of England shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with the subject matter of these Terms.

PRIVACY POLICY

Please refer to our  Privacy Policy for information on how JEMINEE LTD*  collects, uses and discloses personally identifiable information from its customers.

ELIGIBILITY TO PURCHASE

In order to make purchases on our website, you will be required to provide your personal details. In particular, you must provide your full legal name, phone number, e-mail address and other requested information as indicated.

You will be required to provide payment details that are both valid and correct, and you confirm that you are the person referred to in the billing information provided.

The website is available only to individuals and others who meet the JEMINEE LTD* terms of eligibility, who have been issued a valid credit/ debit card by a bank acceptable to JEMINEE LTD*, whose applications are acceptable to JEMINEE LTD* and who have authorised JEMINEE LTD* to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. JEMINEE LTD* reserves the right to restrict multiple quantities of an item being shipped to any one customer or shipping address and reserves the right to not fulfil an order and process a full refund accordingly.

By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where JEMINEE LTD* feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/ debit card number, to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.

PAYMENT

JEMINEE LTD* accepts PayPal to purchase your item/s.

24 HOURS CANCELLATION

If you wish to cancel an order, please notify us immediately by emailing us at sales@jeminee.com including your order number, name and reason for cancellation. JEMINEE LTD* must receive your cancellation request within 24 hours, as we may not be able to process the cancellation once the order has shipped. 

PRODUCT AVAILABILITY

If the item is in stock it can be shipped within 5-12 working days. If the item is not in stock and needs to be made to order it will normally be shipped within 30 working days or may not be able to fulfil your order in which case we will notify you. We will notify you if your order will take longer than normally expected due to delayed at our workshop. Pre-order items can take between 5-12 weeks to be shipped.

PRICING POLICY

United Kingdom & European Countries

Prices shown on the website are applicable to UK residents, however an additional shipping charge will be applied to anyone outside of the UK. Orders are dispatched from United Kingdom.

United States & Rest of the World

Additional shipping, duties and customs charges will apply to the US and rest of the world. 

Please note that prices online are subject to change and we reserve the right to amend these without prior notification.

ON SALES ITEMS

Sale products are sold on a “first come-first served” basis and are available whilst stocks last. We will confirm stock availability within seven days of your order and unsuccessful orders will be refunded accordingly.

No price adjustments for prior and pending orders will be granted. Promotional offers cannot be used in conjunction of any other online promotions.

PROMOTION & DISCOUNT CODES

Any and all promotional activity offered by Jeminee LTD* are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed within the validity.

COPYRIGHTS

Nothing contained on the website should be construed as granting, by implication or otherwise, any license or right to use any logo displayed on this website without the written permission of JEMINEE LTD*. Your misuse of any design or logo displayed on the website, or any other content on the website, except as provided herein, is strictly prohibited.

RETURNS/ REFUND

If you wish to return your order, JEMINEE LTD* offers a 14 day returns period from the date your parcel is signed for to return a refund.

Please follow the steps below to return your order:

  1. Contact our customer service team at sales@jeminee.com informing us of your order number, items you wish to return and reason for return. We will reply with your return instructions.

  2. Each item must be returned in new condition as it was received and must include all original packaging and collateral material.

  3. Return items via a traceable delivery service (Local courier, Royal Mail, Fedex, UPS). Clearly write your original order number on all shipment-related paperwork.

  4. We recommend that you ensure the package for the full amount of the item/s plus shipping charges. It is best to avoid writing “jewellery”,  or other luxury related words anywhere on the package, therefore we suggest you write “fashion accessories”.

  5. All orders returned must be received by JEMINEE LTD* on or before the 14th day from the date your parcel was signed for

 

PLEASE NOTE:

Any return shipment lost in transit is the responsibility of the customer; JEMINEE LTD* is not responsible for items lost or damaged during transit.

All returns will be inspected upon receipt of the package, if the item/s are found to be in perfect condition and arrive within the 14day return period you will be credited for the cost of the goods back to your original form of payment minus any delivery charges. Note; Refunds take between 5-10 business days to show back in your account.

Goods found to be damaged due to customer negligence will not be accepted for refund. Worn goods as evidenced by micro-scratches, scratches, dirt or additional workmanship by other jewellers are non-refundable and non-exchangeable.

Earrings cannot be returned for a refund or exchange for hygiene reasons.

Return shipping costs are the responsibility of the customer.

EXCHANGE

JEMINEE LTD* are unfortunately unable to offer exchanges on items ordered online. 

REPAIRS

All JEMINEE LTD* jewellery is designed and assembled by hand to the highest quality, by master jewellery craftsmen. Customers are advised to wear and care for their jewellery in the same way they would do a fine jewellery piece. Repair fees and stone charges may apply if there is proof of artificial damage and lost stones due to negligence.

If you require a repair please follow the instructions below:

  1. Email us at sales@jeminee.com with your order number, description of problem, image of item and warranty card. A member of our customer service team will then be in contact to advise further.

  2. We may ask you to ship the item back to us for assessment. If this is the case, you will be provided with return shipping instructions and a return form. This form must be completed and included in with your item.

  3. Ship items via a traceable delivery service (Local courier, Royal Mail, Fedex, UPS). Clearly write your original order number on all shipment-related paperwork. NB: Customers are responsible for return delivery charges unless advised otherwise by a member of our customer service team.

  4. Following inspection, we will repair the item and return it back to you as soon as we can. If we deem the item was damaged due to fair wear and tear or customer negligence, repair costs will apply.

  5. State “item return for repair” on the commercial invoice of the shipment in order to request exemption of any potential duplicated tax and duties on the order. Please note this is down to your local customs office and outside of JEMINEE LTD* control.